Quick Post - Steno
Jan. 9th, 2021 10:34 amI just wanted to insert a quick post to explain why I didn't post on Thursday.
This week my work schedule was altered because I've started a new role as a hybrid supervisor-trainer. This means that I'll still do my normal supervisor duties on the call floor, but if the training department needs help I can pop over there and give presentations or go through materials with the training classes.
I've had fun doing the new software training classes, so applied for this position thinking it would be a good fit. So far the training has been going well, but jumping back and forth between my supervisor and training duties is going to take some getting used to. It involves switching mental gears pretty quickly, and by the time I get home every night I've been pretty tired and just struggling to do the bare minimum prep for the next day of work. So on Thursday I was just too tired to finish my blog, and pushed it to Saturday (today) instead. So you can look for that post later tonight.
The other issue I'm dealing with is my stenography school. I just paid my tuition out-of-pocket, around $1800. Ouch. Before the Christmas holiday, I might have mentioned that my steno teacher chewed me out for not doing the Evaluations and Tests portions of the steno software I'd been introduced to. She said I should be grateful that the school pays thousands of dollars for its students to use the software, and that I needed to stop everything I was doing (including the class we were in) and go take a bunch of evals and tests RIGHT NOW. In a panic, I did, and then messaged the other steno teacher in the course for a video chat because I was also extremely angry. I knew that I was absolutely caught up on my work with the school, and I average a 97 in the course. The other teacher was able to confirm that no assignments were due, and that I could complete the evaluations and tests at my own pace.
My steno teacher sort-of apologized, so although I still felt resentment I chalked it up to a bad day for her and just decided to move on. This was BEFORE I paid my $1800 tuition, and I had in fact looked up alternate schools to transfer to, that's how angry this made me.
So NOW, after the holidays have ended, my teachers have returned to school and are reviewing my coursework. Come to find out that NONE of the tests I've taken are gradeable because the teachers are not receiving the text portion of my tests. Steno tests are only good for when you take them, you can't send materials in later, they're a sampling of your speed and accuracy in the moment so sending materials later defeats the point of the test. Anyway, we contacted tech support and it turns out that the reason they can't see my tests is either:
A) They have not updated their steno software, or
B) Because I have an apostrophe in my last name and my school profile and the software profile are not agreeing on the inclusion of the apostrophe (I know it sounds wild, but this has actually happened to me MANY times before).
Either way, it is NOT something that I'm doing wrong, which was the impression I was given up until tech support got back to us.
To sum it up, I am about fed up with this school. I'm sure my teachers are good people and all, but I have now lost a months' worth of tests because of a software update and/or mismatched accounts. I've been yelled at for doing absolutely nothing wrong, and although that was just a one-time event it rankles, and I dread seeing my teacher because what if she flies off the handle again? Or what if I actually do make a mistake, what kind of reaction will I get then?
It seems to me that all of the stress is not worth it. So, I have steno class today in about 30 minutes. I will see what my teachers have to say to me. And then on Monday I'm going to reach out to the advisory department and see about getting my tuition refunded (it's too late to do a full refund I think but even half would be better than nothing). Then I'm going to see about transferring to another school.
It's a shame, and it's going to be a pain in the butt. But I have at least another year of speedbuilding if not more ahead of me, and I just can't. I can't go through it wondering if my work will go through properly this time. I can't dread every single class wondering if tonight's the night I get belittled again as though I'm a failing student. Maybe that means I'm petty or an emotional snowflake or whatever, well, I guess I am then. I spent my childhood getting bullied and belittled by adults, and as an adult I see no reason to continue to tolerate it, most especially when I've done absolutely nothing wrong. It's just. Not. Worth it. It IS worth the trouble to transfer if it puts me in a positive learning space.
Anyway, this turned into a long post but that's why I haven't posted this week, and I do plan to post tonight about other more cheerful things.
Thanks for listening.
This week my work schedule was altered because I've started a new role as a hybrid supervisor-trainer. This means that I'll still do my normal supervisor duties on the call floor, but if the training department needs help I can pop over there and give presentations or go through materials with the training classes.
I've had fun doing the new software training classes, so applied for this position thinking it would be a good fit. So far the training has been going well, but jumping back and forth between my supervisor and training duties is going to take some getting used to. It involves switching mental gears pretty quickly, and by the time I get home every night I've been pretty tired and just struggling to do the bare minimum prep for the next day of work. So on Thursday I was just too tired to finish my blog, and pushed it to Saturday (today) instead. So you can look for that post later tonight.
The other issue I'm dealing with is my stenography school. I just paid my tuition out-of-pocket, around $1800. Ouch. Before the Christmas holiday, I might have mentioned that my steno teacher chewed me out for not doing the Evaluations and Tests portions of the steno software I'd been introduced to. She said I should be grateful that the school pays thousands of dollars for its students to use the software, and that I needed to stop everything I was doing (including the class we were in) and go take a bunch of evals and tests RIGHT NOW. In a panic, I did, and then messaged the other steno teacher in the course for a video chat because I was also extremely angry. I knew that I was absolutely caught up on my work with the school, and I average a 97 in the course. The other teacher was able to confirm that no assignments were due, and that I could complete the evaluations and tests at my own pace.
My steno teacher sort-of apologized, so although I still felt resentment I chalked it up to a bad day for her and just decided to move on. This was BEFORE I paid my $1800 tuition, and I had in fact looked up alternate schools to transfer to, that's how angry this made me.
So NOW, after the holidays have ended, my teachers have returned to school and are reviewing my coursework. Come to find out that NONE of the tests I've taken are gradeable because the teachers are not receiving the text portion of my tests. Steno tests are only good for when you take them, you can't send materials in later, they're a sampling of your speed and accuracy in the moment so sending materials later defeats the point of the test. Anyway, we contacted tech support and it turns out that the reason they can't see my tests is either:
A) They have not updated their steno software, or
B) Because I have an apostrophe in my last name and my school profile and the software profile are not agreeing on the inclusion of the apostrophe (I know it sounds wild, but this has actually happened to me MANY times before).
Either way, it is NOT something that I'm doing wrong, which was the impression I was given up until tech support got back to us.
To sum it up, I am about fed up with this school. I'm sure my teachers are good people and all, but I have now lost a months' worth of tests because of a software update and/or mismatched accounts. I've been yelled at for doing absolutely nothing wrong, and although that was just a one-time event it rankles, and I dread seeing my teacher because what if she flies off the handle again? Or what if I actually do make a mistake, what kind of reaction will I get then?
It seems to me that all of the stress is not worth it. So, I have steno class today in about 30 minutes. I will see what my teachers have to say to me. And then on Monday I'm going to reach out to the advisory department and see about getting my tuition refunded (it's too late to do a full refund I think but even half would be better than nothing). Then I'm going to see about transferring to another school.
It's a shame, and it's going to be a pain in the butt. But I have at least another year of speedbuilding if not more ahead of me, and I just can't. I can't go through it wondering if my work will go through properly this time. I can't dread every single class wondering if tonight's the night I get belittled again as though I'm a failing student. Maybe that means I'm petty or an emotional snowflake or whatever, well, I guess I am then. I spent my childhood getting bullied and belittled by adults, and as an adult I see no reason to continue to tolerate it, most especially when I've done absolutely nothing wrong. It's just. Not. Worth it. It IS worth the trouble to transfer if it puts me in a positive learning space.
Anyway, this turned into a long post but that's why I haven't posted this week, and I do plan to post tonight about other more cheerful things.
Thanks for listening.