I mean they COULD have seen it. I literally put the phone in front of the Best Buy guys naked (no case), which is exactly how I presented it to the Apple salesperson too.
The two Best Buy dudes glanced at it but neither of them touched it or looked at aside from a glance when I set it down. Apple guy saw the problem before he'd even sat down, and showed it to me immediately.
If Best Buy didn't want to deal with it that's actually totally cool. I work retail too and I completely get that. If they wanted me gone they could easily have said, "Sorry, you'll have to visit an Apple store for this issue," and I would have been annoyed but would have bopped out the door and that would have been that.
But instead they insisted that my only option was to spend $640 on a new iPhone. No other option available, according to them (OK, "maybe" I could get a refurbished phone "if" they had one in stock, they did mention, how accommodating of them huh)
It's bullshit and it's borderline extortion, and they shouldn't be doing that to ANYONE. Nothing will come of this but it's my fondest wish that Best Buy have their Apple Authorized Service Provider status revoked.
Technology really is amazing!! And how dependent we are on it! I didn't even think about it until my phone was in the shop and I felt NAKED and cut off from the world haha
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Date: 2024-09-30 09:57 pm (UTC)The two Best Buy dudes glanced at it but neither of them touched it or looked at aside from a glance when I set it down.
Apple guy saw the problem before he'd even sat down, and showed it to me immediately.
If Best Buy didn't want to deal with it that's actually totally cool. I work retail too and I completely get that. If they wanted me gone they could easily have said, "Sorry, you'll have to visit an Apple store for this issue," and I would have been annoyed but would have bopped out the door and that would have been that.
But instead they insisted that my only option was to spend $640 on a new iPhone. No other option available, according to them (OK, "maybe" I could get a refurbished phone "if" they had one in stock, they did mention, how accommodating of them huh)
It's bullshit and it's borderline extortion, and they shouldn't be doing that to ANYONE. Nothing will come of this but it's my fondest wish that Best Buy have their Apple Authorized Service Provider status revoked.
Technology really is amazing!! And how dependent we are on it! I didn't even think about it until my phone was in the shop and I felt NAKED and cut off from the world haha